18.03.2024

MELCloud with new protection mechanism

In order to meet current security requirements, the MELCloud has had a protection mechanism (throttling) since February 5, 2024.

With this improvement we respond to the increased access to the platform by bots and unauthorized third-party applications.

What does that mean?

As part of the optimization, users may be temporarily blocked - namely if the MELCloud platform registers an increased number of requests. If this is the case, the respective user will be blocked for a few hours. Unblocking depends on the number of requests in the hours before blocking.

There are no restrictions when using the MELCloud app itself or through Amazon Alexa or Google Home.

Source: Mitsubishi Electric